Privacy Policy

Manjaly's Fresh Direct respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect when you use our website or place an order, how we use it, who may process it, and what rights you have.

Who we are

Manjaly's Fresh Direct is the trading name used by MEBIN MANJALY LTD, a company registered in England and Wales under company number 16517765.

For questions about this policy or how your personal information is handled, contact us using the details below.

Email: mebinmanjalyjobi@gmail.com

Phone: 07799 119833 / 07733 512020

Information we collect

Depending on how you use our website and contact us, we may collect the following information:

• Contact details: your name, phone number, email address if provided, and delivery address or postcode.
• Order information: the products you select, quantities, prices, order total, order reference and the date and time your order is submitted.
• Delivery instructions: any additional information you choose to provide to help us arrange delivery.
• Communications: messages and information you share with us by phone, email or WhatsApp.
• Basket information: product identifiers and quantities stored in your browser so your basket can persist between visits.
• Technical information: information that may be processed by our hosting and website service providers when you use the site.

How we use your information

We use your information when necessary to:

• Receive and manage your order.
• Confirm product availability and pricing.
• Contact you about delivery arrangements or order changes.
• Respond to enquiries, cancellations and refund requests.
• Resolve problems with products or deliveries.
• Maintain appropriate business and order records.
• Protect the website and investigate suspected misuse.
• Meet legal and regulatory obligations.

We rely on the appropriate lawful basis for each activity. This may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations, or pursuing legitimate interests where permitted by law.

We do not use order information for advertising or profiling as part of the checkout process described by this policy.

Orders and payments

When you submit an order through our website, the information required to process the request is sent to the configured order system. According to the current website implementation, order records are saved in a Google spreadsheet.

The website does not itself process card payments or require you to create a customer account. Payment arrangements, including payment in advance or after delivery, are agreed with the business.

Please do not send payment card details, passwords or other sensitive financial information through ordinary email or WhatsApp messages.

WhatsApp, phone and email

You can contact us by WhatsApp, phone or email about orders, delivery arrangements, cancellations, refunds and other enquiries.

If you choose to communicate through WhatsApp, your messages and associated information will also be handled by WhatsApp under its own terms and privacy policy. Opening a prepared WhatsApp message on our website does not, by itself, mean that the message has been sent to us.

You can read more in the WhatsApp Privacy Policy.

Third-party services

Our website relies on third-party services to provide hosting, order processing and other functionality. Depending on the services currently configured, these may include:

• Vercel: website hosting and server processing. See the Vercel Privacy Notice.
• Google Apps Script and Google Sheets: processing and storage of order records. See Google's Privacy Policy.
• Google Maps: the website's embedded map may transmit technical information to Google when it loads. See Google's Privacy Policy.

These providers process information under their applicable terms and arrangements. Depending on the service and its configuration, information may be processed outside the UK.

Cookies and local storage

Our website uses browser local storage to remember basket contents, including selected products and quantities. This helps you continue your shopping without rebuilding your basket each time you visit.

The website implementation reviewed for this policy does not include analytics or advertising trackers. However, embedded third-party services, such as Google Maps, may use cookies or similar technologies when loaded.

We will handle cookies and similar technologies in accordance with applicable requirements. For more information, see the Information Commissioner's Office guidance.

How we store and protect your information

Order records are stored in the Google spreadsheet configured for the website's order service. Access depends on the permissions assigned to the relevant business accounts. Some technical information may also be processed by our hosting providers.

We take reasonable steps to protect information against unauthorised access, loss, misuse or disclosure. These measures include the security controls available through our hosting and storage services.

No online system can be guaranteed completely secure. Please contact us promptly if you believe your information has been exposed or misused.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing orders, handling enquiries and disputes, and meeting applicable legal obligations.

The exact retention period depends on the type of record and the reason it is held. Information that is no longer needed should be securely deleted, subject to any legal requirement to retain it.

Your privacy rights

Under applicable data protection law, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request deletion of information where applicable.
• Ask us to restrict certain processing.
• Object to processing in circumstances where that right applies.
• Request a copy of certain information in a portable format.

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain records to comply with the law or establish or defend a legal claim.

To exercise a right or ask a privacy question, contact us using the email address or phone numbers listed in the Who We Are section. You can also contact us through WhatsApp. We may need to verify your identity before responding.

You also have the right to complain to the UK Information Commissioner's Office (ICO). Visit ico.org.uk for guidance.

Children's privacy

Our website is intended for people who are able to place orders and provide the necessary contact and delivery information. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

Changes to this policy

We may update this policy when our website, services, business practices or legal obligations change. The latest version will be published on this page, with its updated date shown above.