Terms of Sale

These Terms of Sale explain how orders are placed and fulfilled by Manjaly's Fresh Direct, the trading name used by MEBIN MANJALY LTD, company number 16517765. By placing an order, you agree to the arrangements confirmed with the business, subject to your statutory consumer rights.

Products and prices

We sell meat and meat products through our website. Product descriptions, available quantities and displayed prices are provided to help you choose your order.

Prices and availability may change. We will clarify any discrepancy or proposed change before confirming your order. No additional product or charge will be added to your agreed order without your agreement.

Placing an order

1. Browse the available products and select the quantities you would like to order.
2. Enter your contact details and delivery address accurately.
3. Submit your order through the website and follow any instructions displayed after submission.
4. We will confirm availability, the final order details, payment arrangements and delivery arrangements with you.

Submitting an order request does not, by itself, guarantee product availability or delivery. Your order is confirmed when the business agrees to fulfil the products, price, payment and delivery arrangements with you.

Delivery

We offer free home delivery in Hereford and nearby areas, with no minimum order requirement. If you live outside our usual delivery area, please contact us to check whether delivery can be arranged.

Delivery dates and times depend on availability and the arrangements agreed with you. We will discuss your delivery arrangements when confirming your order.

For more information, please see our Delivery Information page.

Payment

Payment can be made in advance or after delivery, as agreed with the business when confirming your order. Please ensure that you understand the agreed payment arrangement before proceeding.

The website does not itself process online card payments. Submitting an order request does not mean that payment has been taken.

Changes to orders

If you need to change your order, please contact us as soon as possible. We will let you know whether the change can be accommodated, depending on product availability, preparation and delivery arrangements.

Changes to products, quantities, prices or delivery arrangements must be agreed with you before they are applied to your order.

Cancellations

If you wish to cancel an order, please contact us as soon as possible by WhatsApp, phone or email. If your order has not yet been accepted, you can withdraw your request. If it has been accepted, we will explain the options available in the circumstances.

Your right to cancel a distance contract depends on the applicable law and the circumstances of the order. Certain goods that are liable to deteriorate or expire rapidly may be exempt from some statutory cancellation rights. This does not remove any other rights you may have under consumer law.

Refunds and complaints

If you would like to request a refund, or if your order is missing an item, contains an incorrect item, arrives damaged or raises a concern about quality or freshness, please contact us promptly.

You can contact us by WhatsApp, phone or email. Please provide your order details and explain the issue so we can investigate and discuss an appropriate resolution.

Refunds and other remedies will be considered according to the circumstances, the agreement and applicable consumer law. Nothing in these terms excludes or limits your statutory rights.

For further information, see the GOV.UK guide to returns and refunds.

Product quality and food safety

Please check your order when it arrives. Meat and other perishable products should be handled and stored appropriately. If you believe a product may be unsafe, do not consume it. Contact us promptly with details of your concern.

Our responsibilities regarding product quality, safety and remedies remain subject to applicable law.

Liability and consumer rights

We will fulfil accepted orders in accordance with the agreed arrangements and applicable law. Nothing in these terms excludes or limits liability where doing so would be unlawful, or removes any consumer rights that cannot legally be excluded.

Applicable law

These terms are subject to the laws applicable to the relevant consumer contract. Nothing in these terms affects mandatory consumer protections that apply to you.

Contact us

If you have questions about an order, delivery, cancellation or refund, please contact Manjaly's Fresh Direct using any of the following methods.

Email: mebinmanjalyjobi@gmail.com

Phone: 07799 119833 / 07733 512020

You can also contact us through WhatsApp using either phone number above. Please include your order reference when available.

You may also wish to read our Delivery Information and Privacy Policy.